Frequently Asked Questions

US Shipping Times Estimates

Please allow 3 days for order processing and 10 to 14 Business days for regular USPS shipping times.

We do offer USPS Priority Mailing at an additional fee.

As of November 24, 2020 we are currently experiencing increased delays due to the evolving precautions being taken by state and local governments regarding the COVID-19 pandemic. We are doing everything we can do reduce these delays and maintain our normal delivery schedules, however, some orders will see delays.

You'll receive an email with your tracking number once your order has been shipped out. Please allow at least 48 hours after an order has been shipped for tracking details to register on the system.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We offer a 30 day money back guarantee if you're not satisfied with your order. Alternatively, we can also send out a replacement if there is a problem with the product you received.

If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.

We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.

CUSTOM PRINTS: The ONLY exception to our refund policy is with custom prints. Any custom items are made to order and are therefore not refundable. Please ensure that you order the correct size (size guides are provided) as we can not accept returns on any custom prints including but not limited to: Journal prints, T-Shirts, Hoodies, Leggings & Shoes - basically, anything that you've personalized is not refundable.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and we are charged for it, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For prompt credit of your account, Bucket Journals should be returned to:

My Bucket Journals
PO Box 310
Hutto TX 78634

NOTE: Do not send returns back to the shipper address, this may delay the processing of your refund.

Depending on your location, it can take up to 3 weeks to arrive.

Please check to make sure you entered the correct email address when placing your order. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us for support@mybucketjournals.com and we will fix it for you.

We do have the capability to make changes to your order, as long as it has not been fulfilled.

To expedite the process, please contact us via phone at 844-413-4773,

Yes! If you contact us within 24 hours we can update your order once you provide us with the correct address.

Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.

If you have any questions that are not on this FAQ page, please email us at support @ MyBucketJournals.com or call us at 844-413-4773. We will promptly get back to you!